Shopping with Vampire Vape FAQ’s

We strive to keep all items on the Vampire Vape website in stock, but popular items may sell out quickly. If an item isn’t available, log in to your account, visit the product page, and click the labeled link 'notify me when this item is back in stock'.

You can also reach out to our Customer Service team for assistance.

If you wish to cancel an order, please notify us as soon as possible. We ship all orders the same day before 6:30 pm Monday to Friday. However, please note that our Customer Service team does not work on weekends.

Since orders are processed quickly, depending on the stage of processing, we may not be able to cancel the order before dispatch.

Please contact our Customer Service team with your order number for assistance.

If your order has already been dispatched, you can still cancel it by returning the items to us, as long as they are unopened and in a resaleable condition.

If you've recently placed an order and need to change address, please contact our Customer Services team promptly. Provide your order number and the new shipping address.

Since orders process quickly, updating address details may not always be possible. If you've already received a dispatch email notification, it's too late to make changes to the address. In such cases, we can only take action once the package is returned to us. Once we receive the order back, we can arrange shipping to a new address.

Simply login into your account. In your account area, navigate to the Orders option in the left-hand side menu. Click on Order, then click the line of any historical order to view the details.

In your account area, navigate to the Orders option in the left-hand side menu. Click on Order, then next to the relevant order, click Reorder, and it will instantly add the products to your basket. If any items are unavailable, they will be excluded from your reorder.

You can enter a discount code on the Basket page in the right-hand side column. After you've entered the code, click 'Apply Discount' to update the cart value automatically. Alternatively, you can also enter a discount on the final page of the Checkout process.

If the coupon code doesn't apply:

It may have expired.

It may be single use only per customer.

It may have reached a limit on the quantity of coupon codes available for that promotion.

If you believe the coupon code is valid and meets the relevant criteria, please contact our Customer Services for assistance.

Unfortunately, you can only apply one discount code per order.

However, you can still use Reward Points and claim multibuy discounts alongside a coupon code.

After your order is dispatched, you'll get an email containing your tracking number and a link to the courier's website. Typically, you'll receive this email around 9pm on the day you placed your order. If you have lost, or not received your tracking number, please check your junk mail folder first, before contacting our Customer Service team.

You can view your tracking details by logging into the website, navigating to 'My Order,' and clicking the eye icon to see your order. You'll find a link on this page to view your tracking number and the courier used to send your parcel.

We highly recommend downloading the courier's app for more control over your parcel's delivery.

EVRI app

Royal Mail app

DPD app

Our warehouse and fulfillment center operates seven days a week. We typically dispatch all orders on the same day they are placed.

Free delivery with EVRI normally takes between 3-5 working days.

EVRI/Royal Mail tracked 24-hours normally takes 1 working day.

EVRI/Royal Mail tracked 48-hour normally takes 2 working days.

DPD next working day normally takes 1 working day.

DPD Saturday means you will receive your order on Saturday regardless of what day you place your order.

We package all our orders in plain white envelopes. Depending on the product type and courier, we often place the envelopes in a tamper-proof sealed plastic bag with the label fixed over the seal. This ensures your products arrive safely.

Our warehouse and fulfillment center operates seven days a week. We typically dispatch all orders on the same day they are placed.

All orders are dispatched same day when placed before 6.30pm, Monday to Friday. And 12-noon Saturday and Sunday. 

After your order is dispatched, you'll get an email containing your tracking number and a link to the courier's website. Typically, you'll receive this email around 9pm on the day you placed your order.

If you do not receive an email containing your tracking number, your item may not have been dispatched yet. Please contact our Customer Service team for more information.

We provide free delivery on orders containing 10ml e-liquid and orders £20 and over. For further information on delivery costs and options, please refer to our Delivery Information page.

Yes, we offer two delivery options:

EVRI/Royal Mail 24-hour typically takes 1 working day. Orders under £20 are charged at £2.99, while orders over £20 are charged at £1.99.

DPD next working day typically takes 1 working day. Orders under £20 are charged at £5.99, while orders over £20 are charged at £3.99.

To qualify for next day delivery, orders must be placed before the cut-off time of 6:30 pm Monday to Friday, and 12 noon on Saturday and Sunday.

Unfortunately, we currently do not accept KLARNA as a payment option.

Unfortunately, we currently do not accept LAYBY as a payment option. 

If your card has been declined, it could be due to entering your card details incorrectly or missing a required field. Please re-enter the details, ensuring all required fields are completed, including your name as it appears on the card, the card number, expiry date, and CVV number. Double-check that all details are correct and that you have sufficient funds in your account, then try again.

Cards may also be declined if the name and billing address you entered do not match the information held by your bank or card provider. Please ensure that the correct billing name and address are displayed on the payment page. You may need to scroll down to view these details if you're using a phone.

Sometimes, overly strict fraud protection by your bank or provider can lead to your card being declined. In such cases, you may receive a text message or email asking you to confirm the transaction. This typically occurs with higher-value transactions. If this happens, please contact your bank or card provider.

Other things to check:

Have you recently moved? When our payment provider, Opayo, processes your transaction, they verify that the name and address details you provided as your billing address match what the bank has on file for you. However, sometimes these details can be out of sync, especially if you've recently moved and haven't updated your bank or if the bank hasn't provided Opayo with the latest details. If you suspect this may be the issue, try updating your billing address to your old or new address while keeping the shipping details as your current address.

Are you using a VPN? If you're ordering goods in the UK and the payment provider detects that your IP address appears to be outside of the UK, they may reject the transaction suspecting it could be fraudulent. Simply turn off your VPN to place your order. The only exception is if you've attempted the transaction multiple times, triggering an additional fraud alert. In this case, waiting a few hours before trying again should resolve the issue.

If you have ordered an incorrect item that is unopened and unused, it can be returned. You must return the goods to us at your expense within 14 days of the purchase date, including the original order number. Once we receive and inspect the goods, we will refund you the full cost of the items, excluding delivery costs, and charge a 10% restocking fee. The goods must be returned unused and sealed in the original packaging. Due to hygiene reasons, items cannot be returned once used or opened unless defective. It is your responsibility to take reasonable care of the goods while they are in your possession. 

Colour variations in e-liquid do not affect the quality of the product. Higher concentrations of nicotine can cause slight colour changes, particularly after storage at room temperature. This is a natural chemical process that doesn't impact the product's quality. Additionally, flavour ingredients sourced from approved suppliers may vary in colour between batches but remain within their product specifications, resulting in slight colour changes in the e-liquid. This variation also has no impact on flavour quality.